Opening Greeting and Keynote
No More Excuses!: Moving Your Government Forward, No Matter Where You Are
The time to act is now – constituents are demanding more, there is an acute talent shortage across government, and there has never been a better time to invest in process and technology to move your government forward.
Join public sector innovation thought leader Shonte Eldridge, Senior Director and Strategy Leader at DocuSign (and former Deputy Chief of Operations for the City of Baltimore, MD), and Claudia Arriaga, VP of Customer Success at OpenGov to talk about how anyone can start driving small but critical changes.
In this session, you will learn:
- How to remove the hurdles that are holding you back, from outdated processes to under-performing technology;
- Techniques government leaders are using to accelerate workforce transformation and improve citizen services to achieve strategic priorities; and
- How to bring the right people together and collaborate cross-functionally to ensure that critical changes stick.
Senior Director and Strategy Leader
Shonte Eldridge is a Senior Director and Strategy Leader @ DocuSign (formerly @ AWS) who helps government leaders transform their business, not just upgrade technology. She is the former Deputy Chief of Operations for the City of Baltimore, MD. She has over 15 years of public sector experience at the city and state level.
VP of Customer Success at OpenGov
Claudia Arriaga is Vice President of Customer Success for OpenGov, the leader in modern cloud software for local governments and state agencies. Arriaga oversees a team that serves the unique needs of over 1,100 local governments and state agencies, ensuring that government leaders achieve their goals around resiliency, collaboration, efficiency, and transparency. She has over 20 years of experience serving the public sector with technology, software, and consulting services. She has an MBA from George Washington University.